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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@elant.store. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@elant.store.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@elant.store.

Elant Store Online Policies.

1. Payment and Transactions:

• We accept secure payment methods for online transactions.
• All transactions are processed in accordance with industry-standard security protocols to safeguard your financial information.

2. Shipping and Delivery:

• We strive to dispatch orders promptly, and our shipping partners ensure timely and reliable delivery.
• Shipping costs and estimated delivery times are clearly communicated during the checkout process.

3. Returns and Refunds:

• Our return policy allows customers to return products within 30 days of purchase, subject to eligibility criteria.
• Refunds are processed promptly upon receiving returned items in satisfactory condition.

4. Product Warranty:

• Elant Store provides warranty coverage for specified products. Details of warranty periods and terms are outlined in product descriptions and documentation.
• Customers are encouraged to contact our customer service for assistance with warranty claims.

5. Privacy and Security:

• We prioritize the privacy and security of customer information. Personal data is handled in accordance with our Privacy Policy.
• Secure Socket Layer (SSL) encryption is employed to protect sensitive data during online transactions.

6. Customer Support:

• Our customer support team is dedicated to assisting you with inquiries, concerns, or assistance with product-related matters.
• Contact details and support hours are available on the website for your convenience.

7. Product Information:

• We strive to provide accurate and comprehensive product information on our website. If you have questions or need additional details, our customer support team is ready to assist.

8. Communication:

• Customers who opt-in for updates will receive periodic newsletters or promotional communications.
• Unsubscribe options are provided in promotional emails, and customer communication preferences can be managed in user accounts.

9. Account Security:

• Customers are responsible for maintaining the security of their account credentials.
• In case of any suspected unauthorized activity, customers should notify Elant Store immediately.

10. Compliance with Laws: - Elant Store Online operates in compliance with applicable laws and regulations governing e-commerce, consumer protection, and data privacy.

These policies are subject to change, and updates will be communicated through the Elant Store website. By shopping with us, you agree to adhere to these policies. If you have any questions or require further clarification, please contact our customer support team. Thank you for choosing Elant Store.